Resume
Aug 9th, 2008 by William Jones
WILLIAM JONES
Las Vegas, NV
(702) 856-6532
SUMMARY
Highly competent business professional with over 10 years’ experience working in Fortune 500 companies. Extensive knowledge of Interactive marketing and Internet application development. Supervised and trained employees. Effective communicator able to explain complex ideas and concepts to non-technical people. Highly creative and resourceful critical thinker. Solutions oriented with an eye toward bottom line results.
PROFESSIONAL EXPERIENCE
WORLDDOC, INC. ▪ Las Vegas, NV 2007 - Present
Project Manager
Plan, estimate, and execute the management of business systems solutions. Define new products and/or functionality for existing products.
- Define and document detailed Business Requirements and Functional Specifications to concisely convey project information to development team.
- Create project documentation (charter, project plan, communication plan, risk management plan, ect.) to clearly communicate project details to management and functional teams.
- Liaison, communicator and facilitator between I.T. groups, creative services, operations, and management team, ensuring the projects evolution.
- Developed a secure sign-on application between WorldDoc 24/7 and CVS Pharmacare, allowing customers to securely view Pharmacare benefits information.
HCA HEALTHCARE ▪ Las Vegas, NV. 2005 - 2007
Applications Developer
Produced, administered, maintained applications and databases, performed business analysis, and implemented standards.
- Routinely collaborated with a myriad of business owners to define project specifications, generating clear and concise specifications that effectively communicated project details to development team and stakeholders.
- Developed over 15 Intranet and desktop applications within two years primarily using ASP, ASP.NET, C#, and Visual Basic, significantly improving worker productivity and/or saving time or money.
- Created application templates, code libraries and development standards, considerably reducing development time.
- Created an orientation tracking application to assist the education department in tracking student’s courses, scores, job transfers, and other employee information. The system includes extensive reporting and administrative features.
- Developed MyPAS, a content management system that allows various departments to administer their respective websites in an intuitive user interface.
- Created a quality assurance application to identify areas of improvement. The system generates on-demand quality performance trend reports for departments, groups, and individuals.
NEXTEL PARTNERS ▪ Las Vegas, NV. 2001 - 2005
Lead Applications Developer / Program Analyst
Utilized multi-channel marketing, created new role, and managed employees.
- Assisted Marketing with developing consumer websites to promote mobile phones, generating greater awareness and sales of phones.
- Coordinated with marketing to organize and distribute monthly promotions to entire direct and indirect sales force through a multi-channel distribution system; sales force and customers throughout the U.S. were kept abreast of time-sensitive promotions.
- Researched and implemented both the Intranet content manager position and content management software, resulting in increased efficiency in creating and distributing departmental information throughout the organization.
- Trained and supervised over 100 Content Managers in Nevada and Florida to use Macromedia Contribute and Microsoft SharePoint, improving the effectiveness of communication and interaction between business units.
- Developed Accessory Order, a mobile phone accessory order web application used by customer service, billing, and fulfillment that generated over $10K a month in revenue.
- Created Respond & Resolve, a 360-degree feedback web-based application to facilitate continual process improvement.
- Developed Quick Tips, an online information distribution and tracking system used by management to determine the visibility and absorption of information.
MACROMEDIA ▪ San Francisco, CA. 1999 - 2001
Quality Assurance Engineer
Created automated testing solutions, performed quality assurance tests, and coordinated with beta test community.
- Authored Athena, an automated testing solution for Macromedia Director and the Multiuser Server; minimized manual software testing by 75%.
- Worked closely with beta test community to log, investigate, isolate, and verify bug fixes; greatly increased product stability through collaboration.
- Executed test plan matrices and performed various tests for quality assurance milestones (smoke, beta, regression, stress, performance, ect.) for the Shockwave Multiuser Server 2.1 & 3.0, and Director 8 & 8.5; significantly increased product quality and customer satisfaction.
- Wrote detailed tutorials, technical documentation, and code samples for the Technical Support department and company website.
INGRAM MICRO ▪ Santa Ana, CA. 1996 - 1999
Lead Multimedia Programmer
Formulated effective interactive marketing (CD-ROM, Websites) production strategies with product managers, conducted training, and delegated tasks.
- Developed production strategies, project templates, reusable code libraries, and production utilities, reducing CD-ROM development time by 33%.
- Trained Marketing department staff to use Macromedia Director and content managers to use Microsoft FrontPage; minimized catalog, website, and CD-ROM production time while improving the manageability of internal and external websites.
- Delegated production tasks based on employee strengths, providing challenge while increasing job satisfaction.
- Integrated, tested, and created final cross-platform master CD-ROMs for duplication and distribution to entire reseller channel.
LEADINGWAY CORPORATION ▪ Irvine, CA. 1995 - 1996
Computer Programmer
Developed computer-based training, interactive sales and marketing applications, and product demonstrations with various multimedia authoring tools and programming languages.
- Co-developed a twelve-module customer service computer-based training course for over 2400 representatives at the Southern California Gas Company to train on their internal system.
- Assisted art director with interface design and production for interactive projects.
ADDITIONAL RELEVENT EXPERIENCE
Adjunct Instructor, Las Vegas College, Las Vegas, Nevada, 2004-2005
LANGUAGES & TOOLS
ASP, ASP.NET, C#, C/C++, HTML, Java, JavaScript, SQL, VBScript, Visual Basic, XML, Arcplan Dynasight, Business Objects, Interwoven TeamSite, Microsoft Access, Microsoft SQL Server, Microsoft SharePoint.
EDUCATION
MBA, University of Phoenix, Phoenix, AZ.
BS, Information Technology, University of Phoenix, Phoenix, AZ.
HONORS
Earned Good Conduct Medal and Honorable Discharge from U.S. Marine Corps.
Honorable Discharge from U.S. Air Force Reserve.
